New Delhi: Frost & Sullivan has presented its contact center company of the year award to Concerto Software, Inc. The award was presented at its excellence in information and communication technology awards banquet. Concerto Software is the only company to achieve this nomination in the Contact Center Industry for two years in a row.

A combination of technology and innovative marketing strategies has helped Concerto Software achieve impressive results in 2003. In fact, the company''s revenue performance exceeded market expectations, prompting it to raise its annual revenue and earnings guidance during the second quarter of 2003. This demonstrates its ability to successfully execute strategies even during challenging economic times.

Concerto Software''s success lies in its ability to meet both the existing and future needs of the contact centre industry. The company''s impressive market performance and significant growth can be attributed to EnsemblePro , its next-generation unified contact center solution that includes inbound routing, outbound contact, interactive voice response, advanced computer telephony integration capability, recording and multimedia blending within a unified architecture while also allowing businesses to leverage their existing technology investments.

Besides enabling rapid deployment, ease of use, and cost-effective maintenance, this innovative product meets the requirements of the rapidly growing mid market and is available in English and seven other languages to address the demand arising from new geographic regions outside North America.

Concerto Software''s prolific market growth has also been strengthened by the continued demand for Unison, its leading predictive dialling solution that helps companies meet the exacting standards of the newly enacted federal telemarketing and ''do not call'' list legislation.

Although the name Concerto Software is new — having emerged from the acquisition of Cellit by Davox — the company has extended its brand recognition across new product lines and diverse geographic regions. This is evident from its growing sales, revenue, market share, and a large, loyal, and ever expanding installed base.