New Delhi: WestBridge Capital Partners (www.wbcp.com) today announced that it has invested $4 million in Indecomm Global Services (IGS), a business-process outsourcing (BPO) company focused on healthcare administration and financial transaction processing.

WestBridge led a $5-million financing, which also included Acer Technology Ventures (www.acervc.com). WestBridge Capital Partners managing Director K P Balaraj and WestBridge Capital Partners operating director Shailesh Mehta will join the board of Indecomm.

IGS has developed significant expertise in the application of imaging technology and process workflow to enhance its service offering, which allows it to provide its customers a complete end-to-end solution. The company has several blue chip healthcare and financial services customers in the US.

This was made possible by initially investing and taking control of TRRS Imaging, a technology-driven outsourcing business. TRRS' approach has brought about an entirely new dimension in providing services primarily to US-based customers on a partnership model and has been profitable since inception.

WestBridge had identified remote services as a key focus area for their investments and has been actively evaluating companies in the Indian BPO sector. The investment in Indecomm falls in line with this philosophy.

"We are excited to partner with the high-calibre management team at Indecomm led by CEO K P Ponnapa and founder C V Prakash to address the large market opportunity in healthcare BPO services," says Balaraj. "IGS combines a world-class management team with a proven service delivery model, enabling customers to derive significant savings from process improvement and cost reduction."

"This timely injection of funds into IGS will be used entirely to unlock the growth potential that has already been established through proven pilots with US based customers. WestBridge Capital Partners is a highly regarded institutional investor in the US-India market, and we are very excited in leveraging their strengths to build a global business," says Ponnapa.

"We believe BPO is more than service levels - it is about customer experience. Over the past few years we have demonstrated the ability to use appropriate technology to build exceptional processes that exceed customer expectations. Acer's global reach and strong brand equity will be a great source of strength in our future endeavours," says Prakash.

WestBridge Capital Partners is a Mauritius-based leading US-India focused venture capital fund with approximately $140 million under management. The fund focuses primarily on cross-border US-India technology and services companies that are targeting global markets. It invests in both IT and outsourced services companies across all stages. WestBridge's investors include leading institutions and entrepreneurs across the globe. WestBridge has offices in Silicon Valley and Bangalore.

Acer Technology Ventures (ATV) represents the professional venture capital arm of the $12.5-billion Acer group. Currently managing the $-260 million IP Fund One, ATV has its offices in North America, Taiwan, Shanghai, Beijing, Singapore and Bangalore. All its partners have years of top-level operational experience in large multinational businesses, and are ready to share this experience and provide global insights and a broad array of management perspectives to start-ups.

As a partner to entrepreneurs, ATV leverages the Acer group's dominant network and relationships in the Asia Pacific region, to provide critical growth leverage in this region. ATV has invested in four India based companies to date including July Systems Inc, Hellosoft Inc, Relq Software Pvt Ltd, and the most recent investment, Indecomm.

Indecomm Global Services is a BPO company focused on healthcare administration and financial transaction processing. The company provides a full range of solutions including claims processing, adjudication and administration, as well as check processing and other transaction processing services to health care and financial services companies.

The company possesses unique expertise in data capture and business rules-related processing technologies. The company has several large global banks, healthcare and insurance companies as customers. IGS is a Cayman Islands company with operations in Bangalore and New Jersey.