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FMCG
brands are taking corporate social responsibility, CSR,
seriously. CNBC-TV18 tells you why it's becoming a popular
route to brand-building.
Mumbai's
slum children might not use Surf Excel, but it is funding
their education. And Surf is not the only brand on the
do-good trail.
Ponds
has tied up with the United Nations Development Fund
for Women to fight domestic violence. For every flap
of Ponds packing that a consumer mails to the company,
Rs2 is contributed towards the fund.
Most
brands look for long-term links with social causes,
linking consumers with the brand and the cause, thus
making gains (goodwill) in the bargain.
Ashok
Venkatramani, VP, Skincare, HLL says, "If our previous
experience is anything to go by, it does impact sales
in a positive way. We have experienced it with Lifebuoy
in rural areas as well as with Fair & Lovely."
Four
years after Lifebuoy showed improved sales, HLL has
put the social focus on the tube. And now, ITC uses
biscuits to strengthen faith in the brand. Although
it had released corporate social responsibility commercials
early on, it is now for the first time using CSR to
build brands.
Ravi
Naware, Divisional Chief Executive, ITC says, "If
a brand is seen as responsible and socially purposive,
consumers get an emotional connect that is far beyond
just usage. "
Experts
predict that when brand loyalty is passé and
me-toos are proliferating, sectors like auto and durables
will also hop on to this bandwagon.
But
if from detergents to TV sets, all brands chase consumers
for a
cause, there will be clutter. At the same time, experts
say it is important to find the right fit between a
certain brand and a cause that lasts longer than a passing
fad.
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