 Bangalore:
ICICI OneSource, one of India''s largest third-party
business process outsourcing (BPO) units, has appointed
Raja Gopalakrishnan, 35, as regional director, North
America.
The
company offers contact centre, transaction processing
and other IT-enabled services to companies in the US,
the UK and Canada. Gopalakrishnan will focus on managing
and building on the company''s portfolio of clients in
a number of industry verticals, including financial
services, healthcare and telecom.
Formerly
vice-president, Insurance and Retail Banking, Gopalakrishnan
directed the company''s business development initiatives
in these sectors and managed the migration of client
processes to ICICI OneSource''s operational facilities
in India.
Gopalakrishnan
joined ICICI OneSource in 2002 from BPO services provider
EXL Service, Inc, a subsidiary of Conseco. Previously
he held management positions at Bank of America and
global banking group ABN Amro in India. He holds a master''s
degree in management from the Faculty of Management
Studies, New Delhi.
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