Hyderabad: Sierra Atlantic, the application networks company, and RightNow Technologies, a leading on-demand CRM company, have entered into a partnership to provide Global 2000 organisations with advanced, integrated CRM solutions.

The partnership enables organisations to fully leverage RightNow''s acclaimed on-demand customer service solutions in conjunction with other enterprise CRM, ERP and SCM applications. Sierra Atlantic will now support global 2000 organisations deploying RightNow''s on-demand solutions in complex IT environments with the implementation, integration and support services they require to optimise ROI and accelerate time-to-benefit.

"RightNow is a powerful platform for improving the quality and efficiency of communications with customers, and the openness of its web-based architecture makes it ideal for integrating customer-facing business processes — in addition to a wide range of back-office tasks," said Sanjay Khendry, Sierra Atlantic''s vice president. "These attributes create new opportunities for customers to fully exploit the potential synergies between RightNow and other industry-leading software vendors, using our integration core competence," he added.

The partnership of Sierra Atlantic and RightNow delivers exceptional value in environments where complex, highly customised integration is essential for achieving targeted business goals," Peter Dunning, executive vice president for worldwide field operations, said. "Sierra Atlantic''s proven experience and expertise is a welcome complement to RightNow''s own internal professional services organisation."