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New
Delhi: China''s attempt to emerge an alternate offshoring
hub to India''s soaring salary levels and high attrition
rates, remains a distant dream as its market is developing
slower than expected, says a new study by technology research
firm, Forrester Research, released today.
Despite
massive government support and huge global visibility,
China''s offshore market has not taken off as on the scale
expected and it still has a long way to go to become a
potential alternative to India, Forrester said.
Multinational
firms, considering China as a "quick-fix" solution
to deal with rising costs and high attrition in other
offshore locations like India, would be sorely disappointed
by the country''s slowing offshore momentum, the report
said.
John
Mccarthy, vice president, Forrester, said, "When
we first looked at China''s offshore and IT services global
delivery model (GDM) nearly two years ago, the country
was widely viewed as the key challenger to India for offshore
supremacy. However, the market has not taken off as expected."
He
said while Japanese firms were more aware about China''s
potential, those from the US and Europe have been slow
to respond. "In fact, China''s percentage of GDM resources
for top services firm like Accenture has dropped, while
India and the Philippines have seen far greater investment,"
he said.
Mccarthy,
who had predicted in 2002 that over three million BPO
jobs in the US would go offshore, added that firms with
large bases in India should consider other geographies
when addressing the risk mitigation issue.
Even
countries like the Philippines, Mexico and Brazil could
prove to be better alternatives than China for diversifying
offshore exposure in terms of skills, language and convenience,
he added.
Forrester
also said like India, China also faces similar problems
of attrition, increasing wages and lack of experienced
managers and technical leads. In addition, the appreciation
of the yuan against the dollar was hurting margins of
companies outsourcing their work to China, the study said.
"The
consensus among interviewees was that China still has
not overcome
clients''
concern about limited English skills, attrition and weak
intellectual property protection. One executive went so
far as to say that China had to be 20 per cent cheaper
than India to be viable," it said.
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