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The
sale of captive BPOs in India is expected to pick up steam.
But how is a company, which has only done outsourcing
work for its parent company, valued? CNBC-TV18 reports.
Captive
BPOs who do outsourcing work only for their parent companies
are fast being put on the block. In June, HDFC and Barclays''
sold their captive BPO, Intelenet back to its management
and buyout firm Blackstone. Two months later, Phillips
followed, selling its captive offshoring arm to Infosys
under an outsourcing deal. Citigroup is also expected
to sell a stake in its BPO -- headquartered in India.
While
Intelenet was valued at Rs950 crore or twice its current
revenues, Infosys got Philips'' captive arm under an outsourcing
deal, where it had to take only $28 million as a written-down
asset value.
But
how exactly is a captive BPO valued?
Ranu
Vohra, CMD, Avendus Advisors, answers, "You would
try and see how this company can be transformed to a standalone
entity, how much it will take to get third-party business,
to what extent is the revenue road map going forward and
what is the adjusted profit margin."
In
the case of captive BPOs, experts say, paying a premium
multiple to current revenue or profit numbers is not enough.
They add that one must add the costs of bringing in a
new sales team post the sell off. That''s because a captive
BPO doesn''t need to sell its services, but after sell-off,
it needs to pitch for other clients'' business.
Also,
future business promised by the selling party, which retains
a stake also determines the value. Sometimes, buyers need
to promise upfront savings to the seller, based on cost
savings it may bring in post the sell off. That, industry
experts say, may turn out to be their Achilles Heel.
Raman
Roy, CMD at Quatrro, said, "Just the fact that there
is a decrease is not good enough. It is the also the comfort
whether you will be able to deliver on that or not."
Experts
add that some captives enjoy higher valuations, either
because of their scale or their niche expertise. But scale
might also be affected if the selling party insists that
its people and processes cannot be used for competitors
work.
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